Quality Issues 
Quality Issues
A Quality Issue is a description of something that can be improved, in this case by DNV to its own operation. DNV welcomes such customer feedback that can help us improve our service and product offerings.
The page provides access to your own and your company’s Quality Issues, to which you can add new information and/or upload relevant documents. You can also raise a new Quality Issue to DNV.
This page can be reached from the relevant icon on the Home page or from the tab labeled Quality Issues (
).
From this page you can also get an overview of Quality issues entered by your colleagues by clicking My Company’s Quality Issues.
Show quality issue details by clicking the number in the first column in the overview page. In the details page, you can add updates or upload attachments by clicking add in the details page.
In both pages, clicking new will create a new, independent issue.
In the Quality Issue Details page, you can
inspect the details
ADD updates on the form of text
upload attachments by clicking ADD
remove attachments by clicking REMOVE
Submit new issues by clicking new (
) from the My Quality Issues Page or from My Company’s Quality Issues Page.
The Issue Types are
Customer Complaint.
Express your complaint and tell us what we need to do!
Non-Conformity Information.
If you think DNV is in violation of some scheme or rule, then please tell us about this non-conformity!
Suggestion for Improvement.
If none of the above applies, but you think DNV can improve our business, - then please help us and let us know your experience or ideas!
In all cases, we welcome your input, reflections and ideas!
Once a Quality Issue exists, you can update it
by adding new text
(click 
, getting a new timestamp), and
by uploading attachments (any files) to the item
Available from My Quality Issues page, you can here get an overview of your own and all your colleagues quality issues, and the status of these.
If you are associated with more than one company, you need to select among the companies in the first table to display the Quality Issues associated with each company, as illustrated in the screenshot below.
To see the details of each quality issue, - click the relevant number in the first column.
